What Is Changing
This is not administrative overhead. It is a design condition for reliable automation, clearer accountability, and lower rework—before the organization adds more technology.
Why It Matters
The issue is not simply technology adoption. Without deliberate work, governance, and accountability design, the organization adds activity without building a repeatable capability that improves outcomes.
The 6xD Reading
Through D5, work units are the practical unit of work and workspace design. Through D2, their feedback paths create the learning loop that makes recurring work improve.
Leadership Takeaway
Audit one high-volume workflow. Mark every task that lacks a defined trigger, outcome, owner, quality standard, or feedback path, and redesign the highest-risk one first.
